Voiceflow 101 For AI Chatbots

Hey Power User, 👋 

Gino here again.

So, since the beginning of July, AI automation and AI chatbots have skyrocketed in popularity. 🚀

We are all excited by the possibilities but the service delivery part is causing anxiety among many who are interested in this field.

When it comes to service delivery, AI chatbots are not the ONLY service you can offer,

but they open doors.🚪

That is why I wanted to create this entry.

To give you a 101 class on one of the most popular AI chatbot tools out there today… Voiceflow.

So the next time you speak to a potential client about “AI Chatbots”, you will hopefully feel “competent enough” in your abilities to create that said chatbot.

For the 2nd entry of this newsletter, I want to break down one of the leading AI Chabot tools on the market and how it compares to its biggest competitor.

What Will You Learn:

• What Is Voiceflow

• The Basics Of Voiceflow

• How To Build A Demo Bot On Voiceflow (Free Gift)

• How Voiceflow & Botpress Compare

🤔 What Is Voiceflow?

Figma but for conversations.

Half a modern collaborative design tool and half a conversational AI platform.

But if I had to summarize what Voiceflow is in a sentence:

It is a drag-and-drop builder that allows you to design, prototype, and launch AI chatbots as well as voice/NLU chatbots (that is for another entry 😉).

And they are not a recent player in the market either having raised $20 million in their last funding round way back in 2021.

So they are not a new fish in this ever-increasing AI automation pond. 🐟💧

But what makes Voiceflow unique?

Its focus is on being a collaborative, AND conversation-design-led tool for any underlying technology like AI.

With Voiceflow you are effectively becoming a “conversion designer” navigating users down specific paths dependent on their queries/questions (BTW, this is something you could put on your LinkedIn bio, the next time you go prospecting…💭)

Now,

there’s a lot of buzz about the platform but what initially drew me into using it a few weeks back was the fact “you don’t have to build alone”.

It allows you to collaborate with team members IN REAL TIME to create the best bot possible with comments and markups (visual elements like notes and images for “conversation designers” like you to leave feedback directly on the design canvas).

And you don’t necessarily have to be that technical, for instance, their API calls can be done via blocks instead of straight-up code.

But before anything, we need to understand the basics…